Privacy Policy

1. Introduction

Welcome to MarketLoop. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our property research platform, services, and website.

Please read this Privacy Policy carefully before using our services. By accessing or using MarketLoop, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you may not access or use our services.

2. Changes to Privacy Policy or Services

We may modify this Privacy Policy at any time. We'll notify you of material changes by posting the new Privacy Policy on our website or sending you an email. Your continued use of MarketLoop after any changes indicates your acceptance of the modified Privacy Policy.

We may also change or discontinue all or any part of our services, without notice, at any time.

3. Information We Collect

Account Information

When you register for our waitlist or create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your password secure and confidential
• Be solely responsible for all activities that occur under your account
• Notify us immediately of any unauthorized access to your account

Personal Information We Collect

• Name and contact details (email address, phone number)
• Property preferences and research requirements
• Payment information for report purchases
• Communication history and service interactions
• Marketing preferences and consent records

Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

4. Service Description

MarketLoop provides comprehensive property research and market intelligence services for the Australian property market. Our services include:

• Property market analysis and research reports
• Suburb performance data and insights
• Investment opportunity identification
• Market trend analysis and predictions
• Property valuation guidance and data

As a research service, MarketLoop provides information and analysis based on available market data. While we strive for accuracy, we cannot guarantee that market conditions or property values will match our analysis exactly. All research should be considered as guidance only and not as financial advice.

5. How We Use Your Information

We use your personal information for the following purposes:

• Providing property research reports and services
• Processing payments and managing customer accounts
• Communicating about our services and responding to inquiries
• Improving our website and services through analytics
• Sending marketing communications (with your consent)
• Complying with legal obligations and protecting our rights
• Detecting and preventing fraud or unauthorized access

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Email marketing and communication platforms
• Website hosting and technical infrastructure
• Data analytics and website optimization
• Customer support and service delivery

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate and prevent fraud or other illegal activities

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on privacy and security practices
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyse website traffic and user behavior
• Provide personalized content and recommendations
• Improve website functionality and performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

9. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or outdated information
• Receive information about how we use and disclose your data

Marketing and Communications

• Opt-out of marketing communications at any time
• Update your communication preferences
• Request removal from our marketing lists

Data Deletion

• Request deletion of your personal information (subject to legal requirements)
• Account closure and data removal

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Providing ongoing services and customer support
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing our agreements
• Maintaining business records for accounting purposes

When personal information is no longer needed, we securely delete or destroy it in accordance with our data retention policies.

11. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we ensure appropriate safeguards are in place to protect your information, including:

• Contractual privacy protections with service providers
• Compliance with Australian privacy laws
• Equivalent privacy protection standards

12. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided personal information, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated policy.

14. Privacy Complaints

If you have concerns about how we handle your personal information, you can:

1. Contact us directly using the details below
2. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

We will investigate all complaints and respond within a reasonable timeframe.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using our enquiry form: